ITIL (Version 5) Managing Professional Transition (MPT) On-Demand

The ITIL® 5 Managing Professional Transition (MPT) course is designed to transition ITIL V3 Experts, ITIL 4 Managing Professionals and ITIL 4 Master’s to ITIL 5.  It is the most effective way to upgrade your ITIL Certifications to ITIL 5 and grow your IT Service Management Career.

By taking this course:

• ITIL V3 Experts gain the ITIL 5 Managing Professional Designation without having to have taken any ITIL 4 Certifications.  This opportunity allows V3 Experts to take 1 course & exam versus 4 courses & exams.

• ITIL 4 Managing Professional gain the ITIL 5 Managing Professional Designation without having to take the 4 new ITIL 5 Strategic Leader Courses & Exams.  Take 1 course & exam versus 4 courses & exams.

• ITIL 4 Masters gain the ITIL 5 Master Designation versus having to take 6 courses and exams.  Take 1 course & exam versus 6 courses & exams.

Course Introduction

This intensive transition course is designed for certified ITIL professionals to bridge the gap between previous versions and the ITIL 5 framework. You will move beyond traditional process management into a unified value-driven model that integrates digital products, customer/employee experience, and AI-native strategy. By the end of this course, you will be equipped to lead digital transformations and manage high-performing teams in complex, modern operating models.

Student Benefits (Why Take This Course?)

• Future-Proof Your Credentials: Immediately upgrade your existing certifications to the latest global standard (ITIL 5) through a single streamlined exam.

• Strategic Leadership Impact: Evolve from a “process manager” to a Strategic Leader capable of aligning technology decisions with measurable business outcomes.

• Enhanced Earning Potential: Stand out in the job market with specialized knowledge in AI governance and digital product leadership.

• Efficiency & Value Delivery: Gain the tools to eliminate redundant work, reduce operational risk, and deliver services that demonstrably provide value to stakeholders.

Course Overview

The course, when delivered live, is a 5-day course.  The eLearning version is 20 hours as there are not student questions or breaks.  Here is a look at what is covered in each section.

• Section 1: The New Digital Product & Service Lifecycle
  • Knowledge: Deep dive into the Product and Service Lifecycle Model (PSLM) and its 8 iterative stages
  • Benefit: Move away from linear processes to a Product Management mindset suitable for Agile and DevOps.

• Section 2: AI-Native Guidance & Governance
  • Knowledge: Exploring how the entire ITIL 5 framework is enhanced by Artificial Intelligence
  • Benefit: Learn to implement AI-assisted decision-making and ethical governance, positioning yourself at the forefront of modern IT.

• Section 3:  Experience Management (ITIL 5 Experience)
  • Knowledge: Shift from SLAs to Experience Level Agreements (XLAs) and human-centered design
  • Benefit: Gain the skills to measure human friction and sentiment, ensuring IT delivers services that users actually value.

• Section 4: Leading Digital Transformation (ITIL 5 Transformation)
  • Knowledge: Master the shared module for all ITIL 5 streams, focusing on organizational change and governance.
  • Benefit: Acquire the leadership tools to manage complex, non-linear transitions and align digital strategy with business purpose.

• Section 5: Value Streams & Exam Preparation
  • Knowledge: Practical application of Value Stream Mapping across high-velocity environments
  • Benefit: Consolidate your learning and prepare for the transition exam to achieve the Managing Professional (MP) designation in one step.

What You Will Learn (Knowledge Acquired):

• The ITIL 5 Ecosystem: Master the shift from “service-only” thinking to an integrated Product and Service Management model.

• AI & Automation Mastery: Gain practical knowledge on how to govern and apply AI-native practices across the entire service value system.

• Experience-Led Management: Learn to design and manage services through the lens of Experience (EX/CX) to reduce friction and drive deeper engagement.

• Advanced Transformation: Understand the mechanics of leading large-scale organizational change using the new ITIL 5 Transformation and Strategy modules.

• Optimized Value Streams: Learn to map and optimize value streams specifically for high-velocity, platform-based environments.

Course Outline

01: Introduction to ITIL Managing Professional Transition Version 5

02: Introduction to ITIL Product, Service and Experience – Part 1

03: Introduction to ITIL Product, Service and Experience – Part 2

04: The ITIL Product and Service Lifecycle Management Activities – Part 1

05: The ITIL Product and Service Lifecycle Management Activities – Part 2

06: The ITIL Product and Service Lifecycle Management Activities – Part 3

07: The ITIL Product and Service Lifecycle Management Activities – Part 4

08: The ITIL Product and Service Lifecycle Management Activities – Part 5

09: The ITIL Product and Service Lifecycle Management Activities – Part 6

10: The ITIL Product and Service Lifecycle Management Activities – Part 7

11: The ITIL Product and Service Lifecycle Management Activities – Part 8

12: The ITIL Product and Service Lifecycle Management Activities – Part 9

13: The ITIL Product and Service Lifecycle Management Activities – Part 10

14: The ITIL Product and Service Lifecycle Management Activities – Part 11

15: The ITIL Product and Service Lifecycle Management Activities – Part 12

16: The ITIL Product and Service Lifecycle – Part 1

17: The ITIL Product and Service Lifecycle – Part 2

18: The ITIL Product and Service Lifecycle – Part 3

19: Introduction to ITIL Experience

20: Experience Stakeholders and Tensions

21: Experience and the ITIL Four Dimensions

22: Experience in the ITIL Product and Service Lifecycle – Part 1

23: Experience in the ITIL Product and Service Lifecycle – Part 2

24: Experience in the ITIL Product and Service Lifecycle – Part 3

25: Capturing Experience: Evidence, Signals, and Quality – Part 1

26: Capturing Experience: Evidence, Signals, and Quality – Part 2

27: Capturing Experience: Evidence, Signals, and Quality – Part 3

28: Service Journeys: Relationships, Agreements, and Stakeholder Journeys – Part 1

29: Service Journeys: Relationships, Agreements, and Stakeholder Journeys – Part 2

30: Service Journeys: Relationships, Agreements, and Stakeholder Journeys – Part 3

31: Service Journeys: Relationships, Agreements, and Stakeholder Journeys – Part 4

32: Service Journeys: Relationships, Agreements, and Stakeholder Journeys – Part 5

33: Service Journeys: Relationships, Agreements, and Stakeholder Journeys – Part 6

34: ITIL Transformation – Part 1

35: ITIL Transformation – Part 2

36: Transformation Patterns – Part 1

37: Transformation Patterns – Part 2

38: End-to-end Transformation Examples

39: Measurement, Tools, Learning, and Synthesis – Part 1

40: Measurement, Tools, Learning, and Synthesis – Part 2

41: ITIL and AI

42: ITIL and Other Frameworks