ITIL®4 Strategist: Direct, Plan & Improve – Accredited (On-Demand)

Course Description

The Direct, Plan and Improve (DPI) Certification is part of the ITIL 4 Managing Professional and Strategic Leader Track. The course/certification was designed to provide candidates with the practical skills necessary to create an IT organizations centered on ‘Learning and improving’ from a practical and strategic direction.

Who Should Take DPI?

• ITIL Practitioners
• Continuous Improvement Managers
• Change Managers
• IT Operation Managers
• Enterprise Architects
• Service Designers
• Risk Managers
• Compliance Managers
• Cloud System Engineers
• Key Managers and Executives who interact with IT and deliver Digital Services

Why is DPI Important?

DPI is seen as an important course for both Managing Professionals and Strategic Leaders because it provides practical and strategic methods for delivering continual service improvement. DPI focuses on establishing a ‘learning and improving’ IT organization, keeping in mind a strong and effective strategic direction. Core practical skills revolve around planning and delivering continual improvement with a key characteristic of agility.

Learning Outcomes

When you complete this class you will:

• Understand the scope of what is to be directed and/or planned
• Know how to use key principles and methods of direction
• Be able to plan using key principles and methods
• Know how to define effective policies, controls and guidelines
• Understand the role of risk and risk management in DPI
• Identify how governance impacts DPI
• Know how to ensure controls are sufficient and not excessive
• Understand the nature, scope and potential benefits of organizational change management
• Facilitate key principles and methods of communications and OCM
• Identify and manage all types of stakeholders
• Effectively communicate and influence others
• Create effective feedback channels
• Understand how Lean and Agile methods can be leveraged
• How to successfully apply DPI Concepts in the real world
• How to create a “learning and improving’ IT organization
• Be prepared to pass the official ITIL 4 Direct, Plan and Improve Course

What’s Included?

• The PeopleCert Accredited Course – 1-year access ($499 Value)
• Instructor Support to guide you and answer questions while you prepare for DPI Certification ($499 Value)
• 6 Hours of 1:1 ITIL Consulting with an ITIL Master ($1500 Value)
• The Official PeopleCert Exam Voucher ($839 Value)
• A 1-year PeopleCert Plus Membership – Free Mock Exam and a Free Take2 with every exam your take ($129 Value)
• The Official PeopleCert DPI eBook.
• The Official PeopleCert DPI Resource Kit.
• The ITSM Resource Library – over 400 videos on key ITSM Topics ($999 Value)

Prerequisites

In order to take the DPI course and exam candidates must hold the ITIL 4 Foundation Certification. Anyone who has taken the ITIL 4 Managing Professional Transition course may also take this class.

Outline

Module 00: Introduction to Direct, Plan & Improve

• ITIL 4 Certification Overview
• Direct, Plan & Improve Publications
• Direct Plan & Improve Learning Outcomes

Module 01: Direct, Plan & Improve: Key Concepts

• Key DPI Concepts
• Key DPI Terms
• How Value, Outcomes, Costs and Risks Relate to DPI
• Measurement and Reporting

Module 02: Understanding ‘Scope’ and Applying Direct, Plan & Improve

• Strategic Planning
• Cascading Objectives
• Policies, Controls and Guidelines
• Decision Making Authority

Module 03: The Role of Governance, Risk and Compliance (GRC) and The Service Value System

• The Role of Governance, Risk and Compliance
• How to Integrate Governance, Risk and Compliance into the SVS
• Risk Management in DPI
• Governance and DPI

Module 04: Continual Improvement

• Key Principles and Methods
• Continual Improvement Model

Module 05: Continual Improvement: Assessment Methods

• How to Identify Assessment Criteria
• Data Collection
• Selecting Assessment Methods
• Assessment Methods and Outputs

Module 06: Continual Improvement: Where do we want to be?

• Defining the Next Point
• Priority and Scope
• Outcomes
• Take Action

Module 07: Continual Improvement: Keeping Up Momentum

• Keeping People Engaged
• Lessons Learned Analysis
• Measurement and Reporting Practice

Module 08: Organizational Change Management (OCM) and Communication

• Key Principles
• OCM Purpose and Application
• Key Terms, Principles and Scope

Module 09: Organizational Change Management: Practice Success Factors (PSFs)

• Types of PCFs
• Key Metrics
• OCM and the SVC

Module 10: Organizational Change Management: Stakeholders

• Identifying and Managing Stakeholders

Module 11: Organizational Change Management: Communication Principles

• Types of Effective Communication
• Communication Feedback Channels
• Effective Interfaces

Module 12: Measurement and Reporting in Direct, Plan & Improve

• Key Terms and Definitions
• Reporting Good Practices
• Types of Measurement

Module 13: Measure & Report: Planning and Evaluation Model

• Purposed and Objectives of the Planning and Evaluation Model
• Balanced Scorecard
• Success Factors and KPIs

Module 14: Direct, Plan & Improve Value Streams and Practices

• Differences Between Value Streams and Practices
• Value Stream Mapping
• Measuring the Four Dimensions
• Workflow
• Feedback

Module 15: Value Streams & Practices: Apply Guiding Principles to Direct, Plan & Improve

• Applying the 7 Guiding Principles
• Optimizing and Creating Workflows
• Efficient Designs and Workflow Metrics
• Theory of Constraints and Kanban
• Institutionalizing Change

Module 16: Summary

PeopleCert Accreditation

GogoTraining is a PeopleCert Accredited Training Organization (ATO)