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ITIL®4 Strategist: Direct, Plan and Improve (DPI) – Accredited
Description
ITIL®4 Strategist: Direct, Plan and Improve (DPI) Introduction
Welcome to the ITIL®4 Strategist: Direct, Plan and Improve (DPI) course is pivotal for professionals pursuing either ITIL Managing Professional or ITIL Strategic Leader certifications. This course uniquely combines the robust, traditional ITIL practices with dynamic Agile and Lean methodologies, facilitating a holistic approach to IT service management. It aims to transform theoretical knowledge into practical skills, preparing managers to steer their IT organizations towards flexibility, efficiency, and continuous evolution in response to an ever-changing business landscape.
The course zeroes in on critical strategies for integrating diverse value streams and activities, enhancing the creation, delivery, and support of IT-enabled products and services. By exploring the practical implications of Agile and Lean within an IT framework, participants will learn how to apply these methodologies to realize significant organizational benefits. The course not only focuses on theoretical insights but also on actionable skills for planning and implementing continual improvement initiatives, ensuring that IT services are agile and closely aligned with the broader business objectives.
This training is essential for IT leaders seeking to align IT strategies with business goals and foster a culture of ongoing improvement within their teams.
ITIL®4 Strategist: Direct, Plan and Improve (DPI) Course Materials
- Exam voucher (Note that learners must possess a current ITIL®v4 Foundation certification in order to receive your results for this exam)
- Digital learner manual (excellent post-class reference)
- Sample documents and templates
- Reference Cards
- Personal Action Plan
- Memory exercises, study aids, and sample exams
- Instructor-led education and exercise facilitation
- Participation in unique in-class assignments
- In-class exam preparation
The ITIL®4 Strategist: Direct, Plan and Improve – Accredited course on this page is offered by ITSM Academy ATO/Affiliate of AXELOS Limited. ITIL® is a registered trademark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.
Prerequisites
- Completion of the ITIL 4 Foundation Course
Audience
- Continuous Improvement Managers, Change Managers, Capacity Managers, IT Operations Managers and Cloud Architects.
- Individuals responsible for designing, planning, reviewing and improving products and services.
- Individuals responsible for for managing transitional changes, including validation and release of new services and products.
ITIL®4 Strategist: Direct, Plan and Improve (DPI) Outline
DPI Key Concepts
- Vision and Mission
- Strategy, tactics, and operations
- Governance, compliance, and management
- Policies, controls, and guidelines
- Value, outcomes, costs, and risks (VOCR) and DPI
- Identifying scope of control and within it
- Cascading goals and requirements
- Defining effective policies, controls, and guidelines
- Placing decision-making authority
- The role of risk and risk management
- How governance impacts DPI
- Ensuring controls are sufficient, but not excessive
Using the ITIL Continual Improvement Model
- Identifying assessment objectives, outputs, requirements, and criteria
- Selecting an assessment method
- Defining and prioritizing desired outcomes of an improvement
- The continual improvement practice
- Building and justifying a business case
- Conducting improvement reviews
- Analyzing lessons learned
- Embedding continual improvement at all levels of the SVS
Understanding Organizational Change Management (OCM)
- The organizational change management practice
- Using the key principles and methods of communication & OCM
- Identifying and managing stakeholders
- Effectively communicating with and influencing others
- Establishing effective feedback channels
- Establishing effective interfaces across the service value chain
- Defining indicators and metrics
Value Streams and Practices and How They Impact DPI
Summary
- Additional sources of information
- Exam review
- Exam taking tips
$2425.00
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3 Days Course |