ITIL®4 Specialist: High Velocity IT – Accredited (On-Demand)

What is High-Velocity IT?

In ITIL 4 High Velocity IT is about creating an environment where people immediately adapt when new business proceses, plans and services are agreed, developed and deployed. It is about enabling digital organizations to function effectively and efficiently in high-velocity environments. By engaging these perspectives organizations can more effectively begin and continue on their digital journey. The HVIT course covers all of the activities in the Service Value Chain (SVC) from the perspective of:

• How to exploit disruptive technologies?
• How do I go fast?

Disruptive Technologies

HVIT looks at the disruptive technologies from 3 perspectives:

• What are the disruptive technologies?
• How the ITIL practices relate to them?
• How can you exploit the disruptive technologies?

The Agile, Lean & DevOps Connection

The underlying principal of HVIT is how to exploit disruptive technologies and how do I incorporating the Agile, Lean and DevOps principles that have been around for some time and how to use them to deliver the service functionality that needs to be there.

Who Should Take HVIT?

The ITIL 4 HVIT course is one of the four required courses for individuals seeking their ITIL 4 Managing Professional Certification. The ITIL 4 Managing Professional module is for designed specifically for individuals involved in organizational digital transformation. It is also helpful for individuals involved in IT Management and Service Management roles.

With the HVIT Certifications you will learn how to:

• Recognize and manage complex adaptive systems
• Bridge the development and operations gap
• Improve performance with Lead, Agile and DevOps methods
• Increase the speed and quality of services
• Make value-creating digital and IT investments

Who Can Take the HVIT Course & Exam?

In order to take the HVIT course students must hold the ITIL 4 Foundation Certification and have completed an accredited ITIL 4 HVIT course and have the required Letter of Attendance from an Accredited Training Provider.

Individuals who hold the Managing Professional Certification via the ITIL 4 Managing Professional Transition course are also qualified to take the HVIT course.

What’s Included?

• The PeopleCert Accredited Course – 1-year access ($499 Value)
• Instructor Support to guide you and answer questions while you prepare for HVITCertification ($499 Value)
• 6 Hours of 1:1 ITIL Consulting with an ITIL Master ($1500 Value)
• The Official PeopleCert Exam Voucher ($839 Value)
• A 1-year PeopleCert Plus Membership – Free Mock Exam and a Free Take2 with every exam your take ($129 Value)
• The Official PeopleCert HVITeBook.
• The Official PeopleCert HVIT Resource Kit.
• The GogoTraining ITSM Resource Library – over 400 videos on key ITSM Topics ($999 Value)

Outline

Module 00: Introduction

Module 01: HVIT Terms

• Terms Used in HVIT
• When is Transformation Desirable & Feasible
• Service Interactions & Band of Visibility

Module 02: HVIT Objectives

• Valuable Investments
• Fast Development
• Resilient Operations
• Co-Created Value
• Assured Conformance

Module 03: HVIT & The Four Dimensions

• Organizations and People
• Information and Technology
• Partners and Suppliers
• Value Streams and Processes
• PESTLE & VUCA

Module 04: HVIT & the SVS/SVC

• Service Value System Enables HVIT
• Value Chain Activities & DevOps
• Service Consumer
• Value Streams in HVIT Organizations

Module 05: HVIT & Digital Product Lifecycle

• Service Provider and Service Consumer
• Consumer Perspective of Digital Product Lifecycle
• Digital Product Lifecycle and Band of Visibility
• Stages of the Digital Product Lifecycle

Module 06: HVIT Principles, Models and Objectives

• Key Behavior Patterns
• Models that Influence Organizational Culture
• Models and Concepts and Related Key Behavior Patterns

Module 07: Purpose Models

• Establishing Ethical Principles
• Ethics and AI
• Design Thinking
• Empathize with Stakeholder
• Focus on What the Customer Does and Needs

Module 08: People Models

• Safety Culture
• Feel Trusted and Valued
• Care and Concern for the Workforce
• Foster Feedback and Act on It

Module 09: Progress Models

• Working in Complex Environments
• Systems Thinking
• Complex Thinking
• Cynefin Framework
• Minimum Viable Product

Module 10: Progress Models Part 2

• HVIT Needs to be Based on Lean Culture
• Keys to Lean Culture
• Continual Improvement Model
• Toyota Kata

Module 11: Key Characteristics of HVIT

• HVIT Applied to SVC
• Lean Principles
• Agile Principles
• Resilient
• Continuous Integration & Continuous Delivery
• Service-Dominant Logic

Module 12: Ensuring Valuable Investment

• Techniques for Valuable Investment
• Prioritization Techniques
• Minimum Viable Products and Services
• Product and Service Ownership
• A/B Testing

Exercise: Ensuring Valuable Investment

Module 13: Portfolio Management Practice

• Purpose
• Types of Portfolios
• How Portfolios Enable ROI
• Practice Success Factors (PSF)

Module 14: Relationship Management Practice

• Purpose of Relationship Management Practice
• PSF: Effective & Healthy Relationships – within the Organization
• PSF: Effective & Healthy Relationships – Organization & External Stakeholders

Exercise: Valuable Investment Practices

Module 15: Ensuring Fast Development

• Infrastructure as Code (Iac)
• Loosely Coupled Information System Architecture
• Retrospective Reviews
• Blameless Post-Mortem Review
• Continual Business Analysis

Module 16: Continuous Integration/Delivery/Deployment

• CI/CD
• Continuous Testing & Types of Tests
• Testing Principles
• Kanban

Exercise: Ensuring Fast Development

Module 17: Architecture Management Practice

• Purpose of Architecture Management Practice
• Practice Activities
• Practice Success Factors

Module 18: Business Analysis Practice

• Purpose
• Approach to business analysis
• Practice Success Factors (PSF)

Module 19: Deployment Management Practice

• Purpose
• Key Definitions for Deployment Management
• Deployment Models
• Practice Success Factors
• Activities and Outputs of Deployment Management

Module 20: Service Validation & Testing Practice

• Purpose & Benefits
• Keys to Service Validation
• Service Acceptance Criteria (SAC)
• Keys to Testing
• Practice Success Factors (PSF)

Module 21: Software Development & Management Practice

• Purpose & Focus
• Terms & Concepts
• Practice Success Factors (PSF)

Exercise: Fast Development Practices

Module 22: Ensuring Resilient Operations Part 1

• Techniques for Resilient Operations
• Technical Debt
• Chaos Engineering

Module 23: Ensuring Resilient Operations Part 2

• Definition of Done & Ready
• Version Control
• AIOps
• ChatOps
• Site Reliability Engineering (SRE)

Exercise: Ensuring Resilient Operations

Module 24: Availability Management Practice

• Purpose of Availability Management Practice
• PSF: Identify Service Availability Requirements
• PSF: Measure, Assess, Report
• PSF: Treat Service Availability Risks

Module 25: Capacity & Performance Management Practice

• Purpose of Capacity & Performance Management Practice
• Scope of Capacity & Performance Management Practice
• PSF: Identifying Service Capacity and Performance Requirements
• PSF: Measure, Assess, Report
• PSF: Treat Service Capacity & Performance Risks

Module 26: Monitoring & Event Management Practice

• Purpose of Monitoring & Event Management Practice
• Key Terminology for Monitoring & Event Management
• PSF: Establish/Maintain Approaches, Models
• PSF: Ensure Timely, Relevant, Data is Available
• PSF: Ensure Events are Detected, Interpreted, Acted Upon

Module 27: Problem Management Practice

• Purpose of Problem Management
• Key Terminology for Problem Management
• Problem Identification & Control
• PSF: Identify & Understand Problems
• PSF: Optimize Problem Resolution/Mitigation

Module 28: Service Continuity Management Practice

• Purpose of SCM Practice
• PSF: Developing and Managing Service Continuity Plans
• PSF: Mitigate Service Continuity Risks
• PSF: Ensure Awareness and Readiness
• Types of Service Continuity Tests

Module 29: Infrastructure and Platform Management Practice

• Purpose of Infrastructure and Platform Management (IPM)
• PSF: Establishing Approach for Evolving Needs
• PSF: Ensure Solutions Meet Current & Anticipated Needs

Exercise: Resilient Operations Practices

Module 30: Ensuring Co-Created Value

• Techniques for Co-Created Value
• Service Experience
• Practices Related to Service Experience

Module 31: Service Design Practice

• How Service Design Practice Ensure Co-Created Value
• Benefits of Service Design
• Design Thinking
• PSF: Establish & Maintain an Effective Approach
• PSF: Ensure Services are Fit for Purpose & Fit for Use

Module 32: Service Desk Practice

• Purpose of the Service Desk
• Service Empathy
• PSF: Enabling Effective and Efficient Communications
• Multi-Channel vs. Omnichannel Communication
• PSF: Effective Integration of User Communications into Value Streams

Exercise: Co-Created Value Practices

Module 33: Ensuring Assured Conformance

• Techniques for Assured Conformance
• DevOps Audit Defense Toolkit
• DevSecOps
• Peer Review

Exercise: Ensuring Assured Conformance

Module 34: Information Security Management

• Purpose
• Practice Success Factors
• Develop/Manage Policies/Plans
• Mitigate Information Security Risks
• Exercise/Test Plans
• Embed Information Security Throughout the SVS

Module 35: Risk Management

• Purpose
• Practice Success Factors
• Establish Governance
• Nuture a Risk Management Culture
• Analyze and Evaluate Risks
• Treat, Monitor and Review Risks

Exercise: Assured Conformance Practices

Module 36: HVIT Summary

• HVIT Key Behaviors
• HVIT Objectives
• Keys to HVIT
• HVIT Learning Outcomes
• Exam Preparation

PeopleCert Accreditation

GogoTraining is a PeopleCert Accredited Training Organization (ATO)