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ITIL® 4 Specialist: Create Deliver and Support Course – Accredited
Description
ITIL® 4 Specialist: Create Deliver and Support (CDS) Introduction
Welcome to the “ITIL® 4 Specialist: Create, Deliver, and Support (CDS)” course. This expertly crafted program is designed for IT service management professionals looking to excel in the lifecycle of IT services—from creation and delivery to ongoing support.
Over 16 hours of in-depth training, you will explore the critical practices that underpin effective IT service management, enhancing your skills in managing and integrating various IT-enabled services and digital products.
Throughout this course, you will engage with key concepts including the integration of value streams and activities that drive the creation, delivery, and continuous improvement of IT services. You will also master a variety of supporting practices, tools, and techniques crucial for ensuring service quality and performance.
Additionally, the course emphasizes innovative strategies to improve reliability and effectiveness in service delivery, helping you stand out in the rapidly evolving ITSM landscape. By the end of this training, you will be equipped with the knowledge to ensure superior end-to-end service management, crucial for any ITSM professional committed to excellence.
Enhance your IT Service Management skills with our accredited ITIL®4 Specialist: Create Deliver and Support Course. Prepare to excel in managing IT-enabled products and services from creation to delivery.
ITIL® 4 Specialist: Create Deliver and Support (CDS) Course Objectives
- Integration of different value streams and activities for creating, delivering, and supporting IT-enabled products and services
- Supporting practices, methods, and tools
- Service performance and quality improvement methods
- Strategies for delivering innovative and reliable tech-enabled services in a competitive market
*Note that learners must possess a current ITIL® v4 Foundation certification in order to receive your results for this exam.
The ITIL®4 Specialist: Create Deliver and Support Course – Accredited course on this page is offered by ITSM Academy ATO/Affiliate of AXELOS Limited. ITIL®4 Specialist: Create Deliver and Support Course – Accredited is a registered trademark of AXELOS Limited. All rights reserved.
Prerequisites
- To enroll in this course, you must have completed the ITIL 4 Foundation certification.
Audience
- IT Managers
- Service Delivery Managers
- IT Service Support Teams
- IT Architects
- IT Project Managers
- IT Consultants
- IT Audit Managers
- IT Security Managers
- IT Developers involved in IT Service Management
- Operations Managers
- Quality Analysts
- Business Process Owners
- IT Service Designers
- Change Managers
- Release Managers
ITIL® 4 Specialist: Create Deliver and Support (CDS) Outline
CDS Concepts and Challenges in the Service Value System
- Organizational structure
- Integrated/collaborative teams
- Team capabilities, roles, competencies
- Team culture and differences
- Customer-oriented mindset
- Employee satisfaction measurement
- Positive communications
- Using a ‘Shift Left’ Approach
- Planning and managing resources in the service value system
- Team collaboration and integration
- Workforce planning
- Results-based measuring and reporting
- Culture of continual improvement
The Use and Value of Information and Technology
- ITSM software
- Integration and data sharing
- Reporting and advanced analytics
- Collaboration and workflow
- Robotic process automation (RPA)
- Artificial intelligence and machine learning
- Continuous development and integration (CI/CD)
- Information models
Using a Value Stream for New Service Design, Development, and Transition
- How ITIL practices contribute to a value stream for a new service
- Service design
- Software development and management
- Deployment management
- Release management
- Service validation and testing
- Change enablement
Using a Value Stream for User Support
- How ITIL practices contribute to a value stream for user support
- Service desk
- Incident management
- Problem management
- Knowledge management
- Service level management
- Monitoring and event management
Coordinating, Prioritizing, and Structuring Work and Activities
- Managing queues and backlogs
- Prioritizing work
- Buy vs. build considerations
- Sourcing options
- Service integration and management (SIAM)
Summary and Reflection
- Additional Sources of Information
- Exam Preparations
$2425.00
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4 Days Course |