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ITIL®4 Specialist: Monitor, Support and Fulfill (MSF) – Accredited
Description
ITIL®4 Specialist: Monitor, Support and Fulfill (MSF) Introduction
Welcome to the ITIL® 4 Specialist: Monitor, Support, and Fulfill (MSF) course, a definitive training designed for IT professionals aiming to perfect cross-practice collaboration and boost service management effectiveness. This comprehensive course explores critical ITIL® 4 management practices including Incident, Service Desk, Problem, Service Request, and Monitoring and Event Management. You will develop skills to integrate these practices effectively, optimizing service value streams and enhancing organizational performance.
Throughout this program, you will dive deeply into the fundamental concepts, principles, and methodologies underpinning ITIL® 4. The training prepares you to navigate and resolve the unique challenges associated with these core areas, with a strong emphasis on aligning operational activities with strategic business objectives. This alignment helps in co-creating value, fostering stakeholder engagement, and maximizing collaborative efforts.
Upon successful completion, you will receive the ITIL® 4 Specialist: Monitor, Support, and Fulfill certification, marking a significant step towards the esteemed ITIL® Master designation.
This course offers 18 professional development hours accredited by recognized bodies such as the Project Management Institute and ISACA. It also emphasizes practical application through exercises like applying metrics and utilizing the ITIL® Maturity Model for continuous improvement. This certification is crucial for IT professionals looking to elevate their career and make impactful contributions to their organizations.
ITIL®4 Specialist: Monitor, Support and Fulfill – Certification and Professional Education Hours
- ITIL® Specialist Certification: Achieve your ITIL® 4 Specialist: Monitor, Support, and Fulfill certification, a critical requirement for the ITIL® Master designation.
- Professional Education Hours: Earn 18 hours applicable towards PDUs, CPEs, CEUs, recognized by the Project Management Institute and ISACA.
- Continuing Professional Development: Successful candidates can record their certificate in PeopleCert’s Continuing Professional Development (CPD) program to meet professional standards and requirements.
- Successful candidates can log their certificate in PeopleCert’s Continuing Professional Development (CPD) program to satisfy program requirements.
Prerequisites
- ITIL 4 Foundation OR ITIL 4 Managing Professional Transition Certificate
Course Materials and Learning Tools
- Official ITIL® Training Materials and Practice Guides
- Instructor-led education and interactive exercises
- Participation in unique in-class assignments and exam preparation
- Exam voucher with access to an official digital eBook
- Course materials including a digital learner manual, sample documents, reference cards, and a personal action plan
- Memory exercises, study aids, and sample exams
ITIL®4 Specialist: Monitor, Support and Fulfill (MSF) Outline
This course bundle is comprised of the following 5 single day courses:
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ITIL® 4 Practitioner: Incident Management
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ITIL® 4 Practitioner: Service Desk
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ITIL® 4 Practitioner: Problem Management
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ITIL® 4 Practitioner: Service Request Management
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ITIL® 4 Practitioner: Monitoring and Event Management
$2895.00
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2 Days Course |