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ITIL® 4 Foundation Course
Description
ITIL® 4 Foundation Course Introduction
Welcome to our ITIL® 4 Foundation course, designed for both novices and seasoned IT professionals. This comprehensive introduction to the ITIL® 4 framework serves as a cornerstone in modern IT Service Management, essential for adapting to and managing rapid technological changes. Participants will gain a thorough understanding of the core principles of ITIL® 4, equipping them with foundational knowledge to enhance their IT service management capabilities.
Our curriculum explores the evolution of the ITIL® framework, transitioning from its previous iterations to the more dynamic and flexible ITIL® 4. This version integrates vital contemporary methodologies such as Agile, Lean, and DevOps, which are crucial for effective IT service management in today’s digital era. The course emphasizes both practical applications and theoretical knowledge, preparing participants to play a pivotal role in shaping their organizations’ IT strategies.
Throughout this training, learners will receive critical insights into how ITIL® 4 can be leveraged to drive significant improvements in IT service management. Expert instructors will guide participants through the material with practical examples and interactive sessions, ensuring that they are well-prepared for the ITIL® Foundation certification exam and capable of applying their knowledge in real-world scenarios.
ITIL® 4 Foundation Certification and Professional Development Units (PDUs)
- Upon completing our ITIL® 4 Foundation training, you will be well-prepared for the ITIL® Foundation certification exam, which requires a minimum of 65% to pass.
- Additionally, attendees earn 16 PDUs or contact hours, supporting their continuous professional development.
Course features
- Included Exam Voucher for ITIL® 4 Foundation
- Comprehensive learner manual (digital or hardcopy)
- Practical ITIL® 4 templates and documents
- ITIL® Lifecycle Reference Card
- Personal Action Plan
- Memory exercises, study aids, and sample exams.
- Interactive, instructor-led education
Prerequisites and Audience
The course is suitable for:
- Entry-level IT professionals
- ITSM managers and aspirants
- Individuals starting in service management
- IT professionals involved in service delivery
- ITIL® qualification holders updating to ITIL® 4 Foundation
ITIL® 4 Foundation Course Outline
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Key Concepts of Service Management
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Service Offerings and Service Relationships
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Key Concepts of ITIL®
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Introduction to the Four Dimensions of ITSM
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The Service Value System
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The Service Value Chain
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ITIL® Practices
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The ITIL® Guiding Principles
$1995.00
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3 Days Course |