Joyce Parker brings over 30 years’ experience in the IT industry into the ITSM classroom. For
many years, Joyce was employed by the National Association of Securities Dealers, Inc. (NASD®) where
she performed numerous managerial, technical support and customer service functions. Successful
efforts included the implementation of a support methodology for the NASD's 55 PROCTOR testing
centers as well as the centralization of six (6) computer-related Help Desks into a single Technology
Services Support Center.
Throughout her career, Joyce has focused on the design and implementation of ITSM processes aimed
at making IT functions more efficient and effective. She brings to each engagement an energetic, fast-paced training style and a wealth of practical advice for implementing a customer-oriented culture in
a technically diverse and fast-paced environment.
Joyce is an ITIL Expert ™, ITIL Service Manager and a Certified Process Design Engineer (CPDE) ®. She holds all of the ITIL V2011 Lifecycle and Capability certifications as well as multiple ITIL Practitioner certifications along with the new ITIL 4 certifications.
When not in the classroom, Joyce is an avid traveler and workout fanatic! She and her husband split their time between Florida and Maryland, where they enjoy beach volleyball - both playing and coaching. They travel both inside and outside the US whenever they can.
Sorry, we aren't online at the moment. Leave your message and we'll respond to you as soon as we're back in the office!
Hello and welcome!
I'm here if you have any questions.
Help us help you better! Feel free to leave us any additional feedback.