JOIN OUR TEAM JOB TITLE: Client Experience Specialist– Corporate Solutions REPORTS TO: Director of Business Development GENERAL FUNCTION Self-motivated, self-directed individual to grow and provide comprehensive support to existing MAX corporate accounts. Will work closely with President and Director of Business Development to assist corporate account customers in need of group or individual IT training. An environment of collaborative contribution toward selling private, custom, and public classes with focus on relationship development within each organization. Primary Responsibilities:Work directly with the President and the Director of Business Development in achieving and ensuring an excellent customer experience for all MAX corporate and organizational clients. Work directly with MAX Clients to schedule private classes and coordinate all individual registrations, certificates of completion and logistics in coordination with MAX Operations team and instructor(s). Work with individuals in selecting classes and registering for those classes. Keep MAX CRM up to date with Client information. Respond to inquiries from MAX web site and calls. Quote prices, credit terms, contract terms, or fulfillment dates for services. Coordinate with Subject Matter Experts (SME) to explain technical product or service information to customers and design custom education solutions Attend networking events and staff MAX booth at events Skills: Excellent interpersonal skills to interface directly with customers and collaborate effectively with other departments at MAX: marketing, education, accounting, and operations Excellent customer service skills for polite and effective communication with customers’ inquiries or complaints Foundational knowledge of IT ideal (preferred but not required) Excellent organizational skills and Microsoft office proficiency Strong communication and presentation skills High Emotional Intelligence Excellent creative and critical thinking skills Technical/Business curiosity or experience Proven ability to educate influencers/executives/decision-makers, building and maintaining positive communication with each stakeholder Salary – $55,000-$60,000 Growth Opportunity – there are many avenues to grow at MAX let's discuss. Click apply to open your email and attach your credentials for consideration. What are people saying about max? Sean Fetzner, Sr. Software Engineer, Thomson Reuters I just wanted to let you know that I passed my PSD I assessment with a 95%! Your course really helped me get a better understanding of what makes a developer successful and effective in Scrum. So thank you again for the training and best wishes. Brad Blackmore, Business Intelligence Analyst, Cincinnati Children's Hospital I am excited to implement something I learned about at MAX. By using delay validation in our SSRS packages, we can save a large amount of time and space by building objects on the fly. Thanks for this tip! Application Development Manager, Manufacturing Industry Like every other one of your classes that I have been part of, I really enjoyed the sessions. This time I got really re-grounded on the core principles of Scrum and have several action items to act upon. Thanks to you, I now have 7 other PSM's to collaborate with because all 8 of us passed our Professional Scrum Certification! .text-content-title { margin: 16px 10px; padding: 0}.breadcrumb-container, .page-header-module{display:none;}.share-icons{display: none;}.block-container-margin-bottom {margin-bottom: 50px;}.banner-text{ font-size: 50px;} @media only screen and (max-width:480px){.banner-text{ font-size: 28px;transform: translate(0,-50%);left: 0; margin: 0px 5%; width: 90%;}} .padding-right-4 {padding-right: 4px;}