Get more out of ITIL4 | Why ITIL4 and Why now?

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12:00 PM - 1:00 PM


Get more out of ITIL4 | Why ITIL4 and Why now?

ITIL, the most widely accepted approach to IT Service Management in the world, has been around since the 1980s. In response to the rapid pace of change that all organizations are currently facing, this comprehensive framework has evolved to ITIL 4. ITIL 4 re-shapes much of the established ITSM practices in the wider context of customer experience, value streams, and digital transformation, as well as embracing new ways of working, such as Lean, Agile, and DevOps.

ITIL 4 can guide you in creating value for you and your customers in today’s challenging digital age.

This webinar will focus on:

• What is ITIL?

• ITIL’s evolution.

• Why ITIL 4?

• A brief overview of the main components of ITIL 4.

• How ITIL aligns with other frameworks, such as DevOps, Lean, Agile, and SRE.

• How to transition to ITIL 4.

• What happens to my ITIL3 Certification now that 4 is out?


This virtual experiences is delivered by Judy Sanker and hosted by MAX Technical Training.

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