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Implementing Cisco Contact Center Chat & Email
Description
Implementing Cisco Contact Center Chat & Email Introduction
Welcome to the dynamic 4-day course on “Implementing Cisco Contact Center Chat & Email,” specifically tailored for customer service professionals. This course provides an in-depth exploration of integrating Cisco Enterprise Chat and Email (ECE) with the Packaged Contact Center Enterprise (PCCE) systems.
As customer service technologies evolve, mastering the capabilities of ECE is crucial for enhancing communication and operational efficiency in contact centers.
Our expert instructors will guide you through the latest features and functionalities of ECE 12.0, ensuring that you are well-versed with the current industry standards. Through a series of practical exercises and real-world scenarios, you will gain a thorough understanding of how to effectively implement ECE solutions within existing Cisco Contact Center infrastructures.
This training is designed to equip you with the skills necessary to significantly enhance customer service operations using Cisco’s advanced communication tools.
By the conclusion of this course, you will have acquired the expertise needed to proficiently manage Cisco’s cutting-edge chat and email solutions in the modern contact center environment, leading to improved customer satisfaction and operational success.
Implementing Cisco Contact Center Chat & Email Objectives
- Integrate Cisco ECE with PCCE: Seamlessly integrate Cisco Enterprise Chat and Email with Packaged Contact Center Enterprise to enhance communication channels within contact centers.
- Master Deployment and Management of Cisco ECE: Gain comprehensive skills in installing, configuring, and administering Cisco ECE, with a focus on optimizing customer interaction management.
- Explore Advanced Features of ECE 12.0: Dive into the latest updates and functionalities of ECE 12.0 to keep pace with advancements in the customer service technology landscape.
- Participate in Practical Exercises: Engage in hands-on exercises and simulations that mirror real-world challenges to build confidence and competence in using Cisco ECE across various operational scenarios.
- Enhance Customer Interaction Management: Acquire the capabilities necessary to improve the efficiency and effectiveness of customer interactions, leading to enhanced customer satisfaction and operational excellence.
- Elevate Technical Proficiency: Advance your career in the customer service sector by mastering sophisticated communication tools provided by Cisco.
Prerequisites
Before enrolling in this course, participants should have:
- A solid understanding of computer networking components.
- Proficiency in Windows Active Directory and SQL.
- Advanced experience in administering and deploying Cisco Packaged Contact Center Enterprise.
Audience
- This course is ideal for deployment engineers and other IT professionals involved in the setup and maintenance of contact center solutions.
Implementing Cisco Contact Center Chat & Email Outline
Hands-On Discovery Labs
- Throughout the course, students will have the opportunity to participate in hands-on discovery labs to reinforce their learning.
- Labs cover topics such as ECE navigation, configuration, integration, agent login, workflow queues, articles, chat setup, reporting, and agent single sign-on.
$3595.00
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4 Days Course |