There are 2 Basic Entry Level IT Roles\r\n\r\n\t\r\nComputer Support Specialist \r\n\r\n\t\r\nSoftware Developer\r\n\r\n\r\n\r\nComputer Support Specialist\r\n\r\n\r\n\r\n\r\nQuick Facts from US Bureau of Labor Statistics\r\n\r\n\r\n\r\n\r\n2015 Median Pay\r\n\r\n\r\n$51,470 per year,\u00a0\r\n $24.75 per hour\r\n\r\n\r\n\r\n\r\nTypical Entry-Level Education\r\n\r\n\r\nCollege degree not required\r\n\r\n\r\n\r\n\r\nWork Experience in a Related Occupation\r\n\r\n\r\nNone\r\n\r\n\r\n\r\n\r\nJob Outlook, 2014-24\r\n\r\n\r\n12% Growth (Faster than avg.)\r\n\r\n\r\n\r\n\r\nWhat a Computer Support Specialist Does\r\nComputer support specialists provide help and advice to people and organizations using computer software or equipment. Those in the role of computer network support specialists, are there to support information technology (IT) employees within their organization. Others, called computer user support specialists, assist non-IT users who are having computer problems.\r\nComputer network support specialists\u00a0typically do the following\r\n\r\n\tTest and evaluate existing network systems\r\n\tPerform regular maintenance to ensure that networks operate correctly\r\n\tTroubleshoot local area networks (LANs), wide area networks (WANs), and Internet systems\r\n\r\nComputer network support specialists, also called\u00a0technical support specialists, usually work in their organization\u2019s IT department. They help IT staff analyze, troubleshoot, and evaluate computer network problems.\r\nThey play an important role in the routine maintenance of their organization\u2019s networks such as performing file backups on the network. Maintenance can be performed daily, weekly, or monthly and is important to an organization\u2019s disaster recovery efforts.\r\nSolving an IT problem promptly is important because organizations depend on their network systems. Network support specialists may assist the organization\u2019s computer users through phone, email, or in-person visits. They often work under\u00a0network and computer systems administrators, who handle more complex tasks.\r\n \r\nComputer user support specialists\u00a0typically do the following\r\n\r\n\tPay attention to customers\u2019 descriptions of their computer problems\r\n\tAsk customers questions to properly diagnose the problem\r\n\tWalk customers through the recommended problem-solving steps\r\n\tSet up or repair computer equipment and related devices\r\n\tTrain users to work with new computer hardware or software, such as printers, word-processing software, and email\r\n\tProvide other team members and managers in the organization with information about what gives customers the most trouble and about other concerns customers have\r\n\r\nComputer user support specialists, also called\u00a0help-desk technicians, usually provide technical help to non-IT computer users. They respond to phone and email requests for help. They can usually help users remotely, but they also may make site visits so that they can solve a problem in person.\r\nHelp-desk technicians may solve a range of problems that vary with the industry and the particular firm. Some technicians work for large software companies or for support service firms and must give instructions to business customers on how to use business-specific programs such as an electronic health records program used in hospitals or physicians\u2019 offices. Sometimes they work with other technicians to resolve problems.\r\nOther help-desk technicians work in call centers, answering simpler questions from non-business customers. They may walk customers through basic steps in re-establishing an Internet connection or troubleshooting household IT products such as a Wi-Fi router.\r\n\u00a0\r\n\r\nAdvancement for Computer Support Specialists\r\nMany computer support specialists advance to other information technology positions, such as network and computer systems administrators and software developers. Some become managers in the computer support services department. Some organizations provide paths for support specialists to move into other parts of the organization, such as sales. For more information, see the profiles on\u00a0network and computer systems administrators\u00a0and\u00a0software developers.\r\n\u00a0\r\nImportant Skills for Computer Support Specialist Roles\r\nCustomer-service skills.\u00a0Computer support specialists must be patient and sympathetic. They must often help people who are frustrated with the software or hardware they are trying to use.\r\nListening skills.\u00a0Support workers must be able to understand the problems that their customers are describing and know when to ask questions to clarify the situation.\r\nProblem-solving skills.\u00a0Support workers must identify both simple and complex computer problems, analyze them, and solve them.\r\nSpeaking skills.\u00a0Support workers must describe the solutions to computer problems in a way that a nontechnical person can understand.\r\nWriting skills.\u00a0Strong writing skills are useful for preparing instructions and email responses for employees and customers, as well as real-time web chat interactions.\r\n\r\nSoftware Developers\r\n\r\n\r\n\r\n\r\nQuick Facts from US Bureau of Labor Statistics\r\n\r\n\r\n\r\n\r\n2015 Median Pay\r\n\r\n\r\n$100,690 per year,\u00a0\r\n $48.41 per hour\r\n\r\n\r\n\r\n\r\nTypical Entry-Level Education\r\n\r\n\r\nBachelor's Degree *\r\n\r\n\r\n\r\n\r\nWork Experience in a Related Occupation\r\n\r\n\r\nNone\r\n\r\n\r\n\r\n\r\nJob Outlook, 2014-24\r\n\r\n\r\n17% Growth (faster than avg.)\r\n\r\n\r\n\r\n\r\n*A Bachelor's Degree "was" the typical pathway but is no longer necessary if you pass\u00a0a Coding Bootcamp like Cincy Code IT.\r\nWhat a Software Developer Does\r\nSoftware developers are the creative minds behind computer programs. \r\nSome develop the applications that allow people to do specific tasks on a computer or another device. Others develop the underlying systems that run the devices or that control networks.\r\nSoftware developers typically do the following:\r\n\r\n\tAnalyze users\u2019 needs and then design, test, and develop software to meet those needs\r\n\tRecommend software upgrades for customers\u2019 existing programs and systems\r\n\tDesign each piece of an application or a system and plan how the pieces will work together\r\n\tCreate a variety of models and diagrams (such as flowcharts) that instruct programmers how to write software code\r\n\tEnsure that a program continues to function normally through software maintenance and testing\r\n\tDocument every aspect of an application or a system as a reference for future maintenance and upgrades\r\n\tCollaborate with other computer specialists to create optimum software\r\n\r\n \r\nSoftware developers are in charge of the entire development process for a software program. They may begin by asking how the customer plans to use the software. They must identify the core functionality that users need from software programs. Software developers must also determine user requirements that are unrelated to the functionality of software, such as the level of security and performance needs. They design the program and then give instructions to programmers, who write computer code and test it.\r\nIf the program does not work as expected or if testers find it too difficult to use, software developers go back to the design process to fix the problems or improve the program. After the program is released to the customer, a developer may perform upgrades and maintenance.\r\nDevelopers usually work closely with computer programmers. However, in some companies, developers write code themselves instead of giving instructions to the programmers.\r\nDevelopers who supervise a software project from the planning stages through implementation sometimes are called information technology (IT) project managers. These workers monitor the project\u2019s progress to ensure that it meets deadlines, standards, and cost targets. IT project managers who plan and direct an organization\u2019s IT department or IT policies are included in the profile on\u00a0computer and information systems managers.\r\n \r\nThe following are examples of types of software developers:\r\nApplications Software Developers\u00a0\r\nApplications Software Developers design computer applications, such as word processors and games, for consumers. They may create custom software for a specific customer or commercial software to be sold to the general public. Some applications software developers create complex databases for organizations. They also create programs that people use over the Internet and within a company\u2019s intranet.\r\n \r\nSystems Software Developers\r\nSystems Software Developers create the systems that keep computers functioning properly. These could be operating systems for computers that the general public buys or systems built specifically for an organization. Often, systems software developers also build the system\u2019s interface, which is what allows users to interact with the computer. Systems software developers are creating the operating systems that control most of the consumer electronics in use today, including the systems in phones or cars.\r\n\r\nAdvancement for Software Developers\r\nSoftware developers can advance to become information technology (IT) project managers, also called computer and information systems managers, a position in which they oversee the software development process.\r\nImportant\u00a0Skills for Software Developers\r\nAnalytical skills.\u00a0Developers must analyze users\u2019 needs and then design software to meet those needs.\r\nCommunication skills. Developers must be able to give clear instructions to others working on a project. They must also explain to their customers how the software works and answer any questions that arise.\r\nComputer skills.\u00a0Developers must understand computer capabilities and programming languages in order to design effective software.\r\nCreativity.\u00a0Developers are the creative minds behind new computer software.\r\nDetail oriented.\u00a0Developers often work on many parts of an application or system at the same time and must therefore be able to concentrate and pay attention to detail.\r\nInterpersonal skills.\u00a0Software developers must be able to work well with others who contribute to designing, developing, and programming successful software.\r\nProblem-solving skills.\u00a0Because developers are in charge of software from beginning to end, they must be able to solve problems that arise throughout the design process.