Should your SME be using process management?

Source: http://www.telegraph.co.uk/connect/small-business/scaling-up/should-smes-be-using-process-management/
Heidi Scrimgeour – Telegraph

Quality of production: Ensuring that your business remains efficient as it grows requires consistent processes

Expansion is a challenge for businesses of all sizes, but process management can help maintain growth in sustainable and measurable ways.

It’s inevitable that a small business growing at pace will need new systems and processes to keep moving forward, but while scaling up sounds “sexy” in theory, in practice it can be a minefield.

Improving cash flow, recruiting staff and automating administrative tasks are just some of the activities that can benefit from being systemised in a fast-growing business. Approached correctly, business process management (BPM) can help your company adjust to the changes that rapid growth brings.

Optimise performance

BPM is the practice of optimising systems and processes for all business activities. Whether you, as an SME owner, bring in a consultant or tackle it in-house, BPM can help reduce costs, improve overall company performance and organisational flexibility, and give your company an edge over competitors.

According to a 2012 Capgemini Global Business Process Management Report, there’s evidence that BPM can deliver “tangible business value”. Of more than 1,000 business senior decision makers surveyed, 96pc reported a positive return on their BPM investment, with 55pc measuring a return of at least twice their initial outlay.

Tackle organisational silos

Putting the right processes in place is important in addressing organisational silos, which occur when…

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