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RF-MABA17
Problem Determination and Root Cause Analysis (RCA)
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Problem Determination and Root Cause Analysis (RCA) Introduction
Dive into our Problem Determination and Root Cause Analysis (RCA) training, a course designed for a diverse range of professionals. This training focuses on equipping you with advanced skills in RCA, an essential component for effective problem-solving in any business setting. The course guides you through practical RCA tools and techniques, ensuring you gain mastery in:
- Application Lifecycle Management (ALM): Enhance your RCA proficiency through insights into ALM.
- Requirements Analysis in RCA: Distinguish between functional and non-functional requirements within the RCA framework.
- Use Cases vs. User Stories in RCA: Learn how to effectively apply these concepts in RCA scenarios.
- Requirement Modeling for RCA: Discover how requirement modeling integrates into the RCA process.
- Agile vs. Waterfall in RCA: Understand the roles of these methodologies in effective RCA.
Prerequisites and Audience
- This RCA course is open to all professionals, regardless of prior experience, who are eager to master RCA techniques.
Problem Determination and Root Cause Analysis (RCA) Outline
RCA Foundation Concepts and Objectives
- Section Learning Objectives
- Discuss definitions from an IT perspective.
- Understand what a problem is and why they exist.
- Lesson 1a: Why is RCA Important
- What is Root Cause?
- RCA Benefits and Approaches
- Multiple approaches to RCA.
- Lesson 1b: Why are Multiple Approaches Important?
- Event and Causal Analysis
- Lesson 1c: Apply Event and Causal Analysis.
- Event and Causal Analysis: Exercise 1c Worksheet.
- RCA Tools for Each Approach
- Lesson 1d: Prepare for Case Study.
- Section Summary and Conclusions
- Enhance use of RCA tools.
- Why use a Particular Method.
Tools and Techniques for RCA
- Tool: Change Analysis
- Change Analysis Examples.
- Lesson 2a: Apply Change Analysis.
- Lesson 2b: Change Analysis Worksheet.
- Tool: How to Resolve Conflict
- Tool: 5 Why’s
- Example Learning Management Problem.
- Lesson 2c: Apply 5 Why’s Sequence-of-Events.
- Lesson 2c: Worksheet.
- Tool: Cause and Effect
- Exercise 2d: Apply Cause and Effect.
- Exercise 2e: Cause and Effect Worksheet.
- Tool: Fault Tree Analysis
- Why we use Fault Tree Analysis.
- How does it work?
- Fault Tree Diagram Symbols.
- Example #1 of FTA: Car Hits Object.
- Exercise 2f: Apply Fault Tree Analysis.
- Tool: Failure Modes and Effects Analysis (FMEA)
- Example: Failure Modes and Effects Analysis.
- Exercise 2g: Apply FMEA.
- Tool: Design / Application Review
- Exercise 2d: Apply Design/Application Review.
Problem Resolution and Prevention
- Section Objectives
- The Secret of Solving Problems.
- A Note about Statistical Control and Fire Fighting.
- Technique: Business Process Mapping
- Example: IGOE.
- Lesson 3a: Problem as IGOE.
- Lesson 3b: IGOE Template.
- Technique: Lean Six Sigma and DMAIC
- Lean Six Sigma Benefits.
- Lesson 3c: Apply Lean Six Sigma.
- Technique: Business Process Modeling
- Graphical Notation Standard (BPMN).
- What is Business Process Modeling Notation (BPMN)?
- Benefits of BPMN.
- Basic Components of BPMN.
- Lesson 3d: Use BPMN to Document a Current State.
- Technique: Business Process Maturity Model
- Five Levels of Maturity.
- Lesson 3e: Appraise Business Process Maturity Level.
Capability Improvement for RCA
- Section Learning Objectives
- Steps in Disciplined Problem Solving.
- RCA as an RCA Process.
- Key RCA Role Considerations
- Lesson 4A: Apply RCA to RCA Process.
- Sustainable RCA Improvement
- Organizational Units.
- Process Area Goals, Practices.
- Specific and General Practices.
- Specific Practice Examples.
- Software Maturity Survey.
- Lesson 4b: Apply Strengths, Weaknesses, Opportunities, and Threats (SWOT) to RCA
- SWOT Analysis Worksheet.
- Using the ADKAR Model to Communicate Change
- Review ADKAR Model.
- Lesson 4c: Create an Ability Checklist.
- The ADKAR Model: Reinforcement.
- Lesson 4d: Find two examples of how ADKAR will be different.
Course Summary and Conclusions
- Plan the Proposal and Business Case
- Example: 1 Page Business Case.
- Lesson 5a: Creating Action Plans
- Resource Guide
- Questions
$1195.00
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2 Days Course |