ITIL (Version 5) Transformation

The ITIL^® (Version 5) Transformation certification class is an advanced, stand-alone module in the ITIL (Version 5) qualification scheme. This course provides a practical and adaptable framework for organizational transformations. It is applicable to any version of ITIL guidance and compatible with other bodies of knowledge organizations use in their digital transformation journey.

A transformation is fundamentally different from routine continual improvement. Transformations are larger in scale, higher in complexity, and often involve significant uncertainty, requiring coordinated efforts across multiple organizational levels. They are used to move an organization or part of an organization (either structure-wise or processes-wise) from the current state to the next desired state and require the coordination of many moving parts and dependencies.

This course introduces the ITIL Transformation Model, which provides a flexible, non-prescriptive approach to help organizations navigate change. It focuses on three key patterns: initiation, governance, and execution. It is designed to help organizations balance governance, execution, and learning during periods of change. It is applicable to transformations ranging from relatively small initiatives to major change programs and provides step-by-step recommendations and a range of tools and methods.

This certification course provides a structured, practical approach to managing complex transformation initiatives. Candidates gain an understanding of transformation complexity and organizational context and learn how to apply the ITIL Transformation Model to enable sustainable change. This course also provides practical direction for aligning people, processes, and technology, ensuring that transformations deliver measurable value and foster resilience across the organization.

Audience

ITIL Transformation training is designed for individuals working in organizations involved in transformation initiatives. This includes:

• Sponsors and owners of transformation initiatives, responsible for leading change
• Professionals involved in delivering transformation work, to understand what needs to be done
• Professionals impacted by transformation, to understand the support and engagement they can expect
• Consultants supporting organizations through transformation initiatives

This course is also mandatory for individuals striving to obtain the ITIL (Version 5) Practice Manager, Managing Professional, or Strategic Leader designations.

Course Objectives

The learning objectives of ITIL Transformation include an understanding of:

• Key concepts of ITIL  (including the ITIL Value System and the ITIL Product and Service Lifecycle)
• Key concepts of ITIL Transformation (e.g., its scope and characteristics)
• The ITIL Transformation Model
• Common patterns for transformation
• The role of measurement, learning, and synthesis
• How AI and AI governance support transformation and implementation initiatives
• How ITIL, DevOps and PRINCE2 are complementary in the management of the product and service lifecycle

Course / Student Materials

• Digital learner manual (excellent post-class reference)
• ITIL (Version 5) Transformation Reference Card
• Research Paper – WhatIs? ITIL (Version 5)
• Learner Personal Action Plan
• Memory exercises, study aids, and sample exams
• Instructor-led education and exercise facilitation
• GAME ON! An Interactive Learning Experience^®
• Participation in unique in-class assignments
• In-class exam preparation
• Exam voucher, which includes access to the official digital eBook (upon redeeming voucher)

Prerequisites

• ITIL 4 Foundation or ITIL (Version 5) Foundation
  • Even if your ITIL Foundation certificate is expired, you can still attend any higher level ITIL (Version 5) course from ITSM Academy. Every successful pass of an ITIL PeopleCert exam will extend the previous expired certificates to the renewal date of the most recent ITIL PeopleCert exam.
• Attend accredited training course (mandatory) 
• Complete pre-class reading assignment
• Familiarity with some aspect of IT management, product management, or service management is recommended. 

ITIL (Version 5) certification courses prepare professionals to lead digital product and service management (DPSM) in AI-enabled, value-driven organizations.

Certification: Learners earn their ITIL (Version 5) Transformation certificate by achieving a passing score (70%) on a 90-minute, 40-question open-book examination.

Professional Education Hours: Individuals attending this class will earn 24 professional education hours (e.g., CPDs, PDUs, CPEs, CEUs) upon completion of this course. These professional education hours can be submitted to associations such as the Project Management Institute and ISACA, if applicable.

ITIL®5 Transformation Outline

ITIL (Version 5) Transformation introduces the ITIL Transformation Model, a practical and adaptable framework for organizational transformations. Learners acquire practical, scalable guidance they can use to successfully lead, support, and engage in transformation initiatives.

This course covers key ITIL (Version 5) terms and concepts, the ITIL Transformation Model, and how ITIL, AI and other frameworks such as DevOps and PRINCE2 enable and support product and service management.

Key ITIL concepts

• Key ITIL models
• The characteristics of digital products and services
• How digital products and services create value
• Digital product and service management (DPSM)
• The scope and purpose of the ITIL Product and Service Lifecycle Model
• The lifecycle management activities of digital products and services
• The ITIL Value System
• Continual improvement vs. transformation
• The characteristics of organizational change

The ITIL Transformation Model

• The three common patterns for transformation: initiation, governance, and execution
• How each pattern type supports transformation work
• The four layers of transformation (governance, positioning, execution, learning) and their roles
• How the ITIL Transformation Model is applied in practice
• The twelve stages of the ITIL Transformation Model
• How to apply the twelve stages in the correct sequence
• How ‘ordered’, ‘complex’, and ‘chaotic’ contexts influence transformation

Initiation Patterns

• The key characteristics of the five initiation patterns
• How an initiation pattern influences scope, sponsorship, timing, and methods
• The tools/methods/techniques that could contribute to the initiation pattern

Governance Patterns

• Common BAU governance patterns
• Common transformation governance patterns
• BAU vs. transformation governance patterns
• How governance supports alignment, decision making, and oversight in transformation

Execution Patterns

• The three execution patterns (implement, discover, contain) and when each is used
• How transformation work is executed using the implement, discover, and contain patterns
• Which execution pattern fits different transformation situations
• Applying the correct execution pattern to simple transformation examples

End-to-End Transformation Example

• The purpose of the ‘transition’ activity
• Describing an end-to-end transformation example
• Assessing an end-to-end transformation example

Measurement, learning, and synthesis

• How to apply key transformation tools, methods, and techniques
• How progress and outcomes of transformations are measured
• The benefits and the potential issues of using measurements in transformation
• How signals and lessons are captured, evaluated, and integrated into the organization’s value system

ITIL and AI

• How AI supports readiness assessments and adaptive governance
• How AI and automation influence tools, methods, and techniques
• The ITIL AI Capability Model
• How AI governance supports transformation and effective implementation

ITIL and Other Frameworks

• How ITIL and DevOps complement each other across the product and service lifecycle
• How ITIL practices collaborate with DevOps ways of working
• Why project management is important when applying ITIL practices
• How ITIL can be combined with PRINCE2 to deliver products and services effectively

The ITIL®5 Transformation Course – Accredited course on this page is offered by ITSM Academy ATO/Affiliate of Peoplecert. ITIL®5 Transformation – Accredited is a registered trademark of Peoplecert Group, under the license of Peoplecert.  All rights reserved.