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ITIL (Version 5) Product
Description
The ITIL® (Version 5) Product certification class is one of the Managing Professional courses in the ITIL (Version 5) qualification scheme. This course provides the key concepts of digital product management and introduces the capabilities needed to manage digital products throughout their lifecycle from discovery to support using the ITIL Product and Service Lifecycle Model.
Digital products are central to how modern organizations co-create value with their customers, users, and stakeholders. They enable new, and enhance existing, business capabilities and form a technology foundation for digital services. This course is for organizations that create and manage digital products as their primary business, as part of a broader portfolio, or in combination with product development.
ITIL Product focuses on how product management enables the digital product and service lifecycle. It shows how the eight activities of the digital product vendor’s value chain (discover, design, acquire, build, transition, operate, deliver, and support) connect in practice, and how they are applied as needed, in any sequence, and often concurrently.
This certification course provides practical direction that learners can use to navigate the complexities of the product lifecycle and ensure that products deliver measurable value aligned with business goals. Candidates learn how to align product roadmaps with organizational strategy through structured discovery, prioritization, and evidence-based decision-making. This course also explores how to break down silos and align stakeholders across the ITIL Value System and lifecycle activities to enhance collaboration within multifunctional product and service teams.
Audience
ITIL Product training is designed for individuals working in organizations that create and manage digital products. This includes product management and service management professionals looking to develop the expertise needed to manage digital products and services as a single and unified system. Related roles include Product Manager, Digital Product Manager, Product Owner, Head of Product Development, Enterprise Architect, Solutions Architect, IT Delivery Manager, Service Delivery Manager, IT Operations Manager, Portfolio Manager, and Chief Digital Officer. This course is also mandatory for individuals striving to obtain the ITIL (Version 5) Managing Professional designation.
Course Objectives:The learning objectives of ITIL Product include an understanding of:
- Digital products and services
- The ITIL Product and Service Lifecycle
- Lifecycle management activities (from the product vendor perspective)
- Managing the end-to-end lifecycle
- How value streams integrate lifecycle stages
- How AI and automation affects the methods and tools used for product management
- How ITIL, DevOps and PRINCE2 are complementary in the management of the product and service lifecycle
Memory exercises, study aids, and games are also included to reinforce key vocabulary and concepts and familiarize learners with the exam question style. They include fill-in-the-blank, matching, and exam prep questions. Some are completed as interactive in-class exercises, and some are utilized as homework.
Course / Student Materials
- Access to ITSM Academy’s Learner Portal extends the classroom experience with online content and tools
- Digital learner manual (excellent post-class reference)
- ITIL (Version 5) Product Reference Card
- ITIL Product Lifecycle Management Activities Reference Guide
- Research Paper – WhatIs? ITIL (Version 5)
- Learner Personal Action Plan
- Memory exercises, study aids, and sample exams
- Instructor-led education and exercise facilitation
- GAME ON! An Interactive Learning Experience®
- Participation in unique in-class assignments
- In-class exam preparation
- Exam voucher, which includes access to the official digital eBook (upon redeeming voucher)
- PeopleCert Plus Annual Membership (optional)
Prerequisites
- ITIL 4 Foundation or ITIL (Version 5) Foundation
- Even if your ITIL Foundation certificate is expired, you can still attend any higher level ITIL (Version 5) course. Every successful pass of an ITIL PeopleCert exam will extend the previous expired certificates to the renewal date of the most recent ITIL PeopleCert exam.
- Attend accredited training course (mandatory)
- Complete pre-class reading assignment
- Familiarity with some aspect of IT management, product management, or service management is recommended.
ITIL (Version 5) certification courses prepare professionals to lead digital product and service management (DPSM) in AI-enabled, value-driven organizations.
Certification: Learners earn their ITIL (Version 5) Product certificate by achieving a passing score (70%) on a 90-minute, 40-question open-book examination.
Professional Education Hours: Individuals attending this class will earn 24 professional education hours (e.g., CPDs, PDUs, CPEs, CEUs) upon completion of this course. These professional education hours can be submitted to associations such as the Project Management Institute and ISACA, if applicable. Successful candidates with PeopleCert Plus Annual Membership can log continuous professional development (CPD) points against their certificate in PeopleCert’s Continuing Professional Development (CPD) program to satisfy the program’s renewal requirements.
ITIL® (Version 5) Product Certification Course Outline
ITIL (Version 5) Product introduces the core principles of modern digital product management. Learners build a practical understanding of how to create and manage digital products across the ITIL Product and Service Lifecycle.
This course covers key ITIL (Version 5) terms and concepts, product and service lifecycle management activities (from the product vendor perspective), and how ITIL, AI and other frameworks such as DevOps and PRINCE2 enable and support product management.
Key concepts of digital product and services
- The characteristics of digital products
- How digital products and services create value
- The scope and purpose of the ITIL Product and Service Lifecycle Model
- The lifecycle management activities of a digital product
- The benefits of the ITIL Product and Service Lifecycle management activities from a product vendor perspective
- The challenges of the ITIL Product and Service Lifecycle management activities, from a product vendor perspective
- How organization’s value chain activities support the ITIL Product and Service Lifecycle
Discover
- The purpose of the ‘discover’ activity
- The key concepts of the ‘discover’ activity
- How vision, positioning, and portfolio inform discovery
- The practices enabling the ‘discover’ activity and their role in the activity
- The outputs of the ‘discover’ activity
- Applying the steps of the ‘discover’ activity
- The critical success factors (CSFs) and metrics of the ‘discover’ activity
- Applying practical recommendations for effective/successful discovery
Design
- The purpose of the ‘design’ activity
- The key concepts of the ‘design’ activity
- The practices enabling the ‘design’ activity and their role in the activity
- The outputs of the ‘design’ activity
- Applying the steps of the ‘design’ activity
- The critical success factors (CSFs) and metrics of the ‘design’ activity
- Applying practical recommendations for effective design
Acquire
- The purpose of the ‘acquire’ activity
- The differences between the acquisition of technology, people, and third-party services
- The key concepts of the ‘acquire’ activity
- The practices enabling the ‘acquire’ activity and their role in the activity
- The outputs of the ‘acquire’ activity
- Applying the steps of the ‘acquire’ activity
- The critical success factors (CSFs) and metrics of the ‘acquire’ activity
- Applying practical recommendations for effective acquisition
Build
- The purpose of the ‘build’ activity
- The integration of design into the ‘build’ activity
- The key concepts of the ‘build’ activity
- The practices enabling the ‘build’ activity and their role in the activity
- The outputs of the ‘build’ activity
- Applying the steps of the ‘build’ activity
- The critical success factors (CSFs) and metrics of the ‘build’ activity
- Applying practical recommendations for effective build
Transition
- The purpose of the ‘transition’ activity
- Approaches to product transition
- The key concepts of the ‘transition’ activity
- The practices enabling the ‘transition’ activity and their role in the activity
- The outputs of the ‘transition’ activity
- Applying the steps of the ‘transition’ activity
- The critical success factors (CSFs) and metrics of the ‘transition’ activity
- Applying practical recommendations for effective transition
Operate
- The purpose of the ‘operate’ activity
- Approaches to product operation
- The key concepts of the ‘operate’ activity
- The practices enabling the ‘operate’ activity and their role in the activity
- The outputs of the ‘operate’ activity
- Applying the steps of the ‘operate’ activity
- The critical success factors (CSFs) and metrics of the ‘operate’ activity
- Applying practical recommendations for effective product operation
Deliver
- The purpose of the ‘deliver’ activity
- The role of service delivery in the product lifecycle
- The key concepts of the ‘deliver’ activity
- The practices enabling the ‘deliver’ activity and their role in the activity
- The outputs of the ‘deliver’ activity
- Applying the steps of the ‘deliver’ activity
- The critical success factors (CSFs) and metrics of the ‘deliver’ activity
- Applying practical recommendations for effective delivery
Support
- The purpose of the ‘support’ activity
- The approaches to product support
- The key concepts of the ‘support’ activity
- The practices enabling the ‘support’ activity and their role in the activity
- The outputs of the ‘support’ activity
- Applying the steps of the ‘support’ activity
- The critical success factors (CSFs) and metrics of the ‘support’ activity
- Applying practical recommendations for effective support
Lifecycle Management
- Managing the end-to-end lifecycle
- How ITIL, AI and other frameworks (e.g., DevOps and PRINCE2) enable and support the management of the product and service lifecycle
The ITIL®5 Product Course – Accredited course on this page is offered by ITSM Academy ATO/Affiliate of Peoplecert. ITIL®5 Product – Accredited is a registered trademark of Peoplecert Group, under the license of Peoplecert. All rights reserved.
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$2710.00
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4 Days Course |