ITIL®5 Foundation Bridge Course

The ITIL^® (Version 5) Foundation Bridge certification class is intended for candidates who have successfully achieved the ITIL 4 Foundation certification (or any ITIL 4 higher level certification except Cloud and Sustainability) and wish to transition to ITIL (Version 5) Foundation. This bridge syllabus focuses exclusively on the new, changed, and expanded concepts introduced in Version 5 and does not reassess topics that remain unchanged from ITIL 4 Foundation.

This bridge course is NOT required to advance in the ITIL (Version 5) qualification scheme. Either the ITIL 4 Foundation certification or the ITIL 5 Foundation certification are valid prerequisites.

This course introduces learners to the key concepts of digital product and service management (DPSM) not addressed in ITIL 4 Foundation and establishes a common language for effective practice across organizations. It provides an overview of the ITIL 5 framework, including updates and additions to core models, and fundamental concepts, and explains how these elements are used to create, deliver, and continually improve products and services.

This 8-hour certification course enables learners to build on their ITIL 4 knowledge and understand how value can be co-created through the effective management of products and services. It also explains how the ITIL framework has evolved to support modern technologies, data-driven decision-making, automation, artificial intelligence, and contemporary ways of working, while remaining adaptable to different organizational contexts and levels of maturity.

“ITIL (Version 5) Foundation Bridge offers a fast, focused route for ITIL 4 certification holders to upgrade to ITIL Foundation (Version 5), concentrating only on the updates introduced in ITIL Foundation (Version 5).”

Audience:

• Professionals holding a valid ITIL 4 Foundation certification
• Individuals planning to pursue ITIL (Version 5) advanced designations
• Practitioners who want their certification aligned with the current ITIL version

Course Objectives: The learning objectives of ITIL (Version 5) Foundation Bridge include an understanding of key enhancements introduced in ITIL (Version 5) such as:

• Key concepts of digital product and service management
• The role of ITIL management practices
• The ITIL Product and Service Lifecycle Model
• Operating models, value chains, and value streams
• Value stream mapping and management
• ITIL and other frameworks

Course / Student Materials:

• Access to the learner portal which extends the classroom experience with online content and tools:
  • Digital learner manual (excellent post-class reference)
  • ITIL (Version 5) Foundation Reference Card
  • ITIL Lifecycle Reference Guide
  • Research Paper – WhatIs? ITIL (Version 5)
  • Learner Personal Action Plan
  • Memory exercises, study aids, and sample exams
  • Instructor-led education and exercise facilitation
• GAME ON! An Interactive Learning Experience^®
• Participation in unique in-class assignments
• In-class exam preparation
• Exam voucher which includes access to the official digital eBook

Prerequisites:

• Complete pre-class reading assignment
• A valid ITIL 4 Foundation certification is required

Certification: Learners earn their ITIL (Version 5) Foundation certificate by achieving a passing score (65%) on a 30-minute, 20-question closed-book examination.

Professional Education Hours: Individuals attending this class will earn 8 professional education hours (e.g., CPDs, PDUs, CPEs, CEUs) upon completion of this course. These professional education hours can be submitted to associations such as the Project Management Institute and ISACA, if applicable. Successful candidates with PeopleCert Plus Annual Membership can log continuous professional development (CPD) points against their certificate in PeopleCert’s Continuing Professional Development (CPD) program to satisfy the program’s renewal requirements.

Course Outline