ITIL Practitioner: Change Enablement (CE) – Accredited

The ITIL® 4 Practitioner: Change Enablement training is a single module course, delivered in 8 hours. It is part of the Plan, Implement & Control (5 day) bundle. This course is tailored for IT professionals seeking to certify and affirm their proficiency in Change Management and Enablement. By course completion, participants will adeptly showcase their comprehension and practical application of fundamental concepts, principles, values, and challenges across strategic and operational spheres. This empowers them to optimize the efficacy of Change Enablement practices in their daily endeavors.

The Change Enablement module serves to amplify the success rate of service and product changes by meticulously evaluating risks, authorizing change implementation, and efficiently overseeing the change schedule.

Prerequisites: 

• Complete pre-class reading assignment
• ITIL Foundation
  • Even if your ITIL 4 Foundation certificate is expired, you can still attend any higher level ITIL 4 course from ITSM Academy. Every successful pass of an ITIL Peoplecert exam, will extend the previous expired certificates to the renewal date of the most recent Axelos Peoplecert exam.
• Attend accredited training course (mandatory)

ITIL 4 Practitioner: Change Enablement enables professionals to:

• Ensure that changes and their components are realized in an effective, safe, controlled and timely manner to meet stakeholders’ change-related expectations and needs
• Minimize the negative impacts of change
• Balance effectiveness, throughput, governance, compliance and risk control for all changes in the defined scope
• Be adaptive to meet the needs of various approaches to change development
• Measure, assess and develop the Change Enablement practice capability in their organization by using the ITIL Maturity Model

Course / Student Materials:

• Digital learner manual (excellent post-class reference)
• Reference Card
• Research Paper
• Personal Action Plan
• Memory exercises, study aids and sample exams
• Instructor-led education and exercise facilitation
• Participation in unique case study-based assignments
• GAME ON! An Interactive Learning Experience®
• In-class exam preparation
• Exam voucher, which includes access to an official digital eBook (upon redeeming voucher)

Come ready to participate in lively discussions about improvements, benefits and challenges.

Professional Education Hours: Individuals attending this class will earn 8 professional education hours (e.g., CPDs, PDUs, CPEs, CEUs) upon completion of this course. These professional education hours can be submitted to associations such as the Project Management Institute and ISACA, if applicable. Successful candidates with PeopleCert Plus Annual Membership, can log their certificate in PeopleCert’ s Continuing Professional Development (CPD) program to satisfy program requirements.

Audience: The target audience includes:

• Change Managers: Professionals responsible for overseeing the entire change management process
• Change Coordinators: Individuals who coordinate and facilitate the execution of changes
• IT Managers and Directors: Leaders responsible for IT operations and strategic decision-making
• IT Service Managers: Those involved in managing and delivering IT services to meet business needs
• IT Administrators: Individuals responsible for the technical implementation of changes
• Project Managers: Those managing projects that involve significant IT changes
• IT Support Staff: Teams providing support for end-users and addressing issues related to changes
• Business Analysts: Professionals involved in understanding and analyzing business requirements related to IT changes
• Quality Assurance and Testing Professionals: Individuals responsible for ensuring the quality of changes through testing
• Anyone Involved in IT Operations: Individuals across various roles who contribute to or are impacted by changes in IT services

Certification: Successfully passing (65%) the 30-minute, 20 question, multiple choice examination earns the ITIL® 4 Practitioner: Change Enablement certification.

The ITIL®4 Practitioner: Change Enablement Course – Accredited course on this page is offered by ITSM Academy ATO/Affiliate of Peoplecert. ITIL® is a registered trademark of Peoplecert Group, used under licence from Peoplecert. All rights reserved.