Maxtrain.com - info@maxtrain.com - 513-322-8888 - 866-595-6863
ITSMA-VeriSMP
VeriSM™ Plus
Alert MeDescription
VeriSM™ Plus: Advanced Service Management Introduction
VeriSM™ Plus: Advanced Service Management Course Objectives
- Grasp Advanced Service Management: Learn advanced service management techniques and understand the critical role of technology in evolving service frameworks.
- Explore the VeriSM™ Model: Master the core elements of the VeriSM™ model, with a focus on its adaptability and integrated approach for effective service management.
- Boost Responsiveness and Value: Develop skills to enhance service responsiveness and deliver greater value through strategic technology use and integrated practices.
- Lead Digital Transformation: Prepare to drive and manage change effectively, ensuring your organization thrives in the digital transformation era.
Prerequisites
- Completion of a pre-class assignment is recommended for this course.
- Prior knowledge of service management through VeriSM™ Essentials or another service management framework is highly beneficial in understanding the intricacies of advanced service management and the associated organizational structure.
Audience
“VeriSM™ Plus” is tailored for professionals and organizations deeply involved in delivering customer value through the development, delivery, operation, and promotion of services. This includes:
- Line and process managers
- Executives
- Business professionals
- Process professionals
- Experienced service management professionals
VeriSM™ Plus: Advanced Service Management Outline
“VeriSM™ Plus” provides a deep dive into progressive practices and their relevance to service management in the digital age. The course outlines key areas of focus
Service Organization and its structural dynamics
People and Organizational Structure
The VeriSM™ Model
Progressive Practices
Influence of Innovative Technologies
Getting Started with Advanced Service Management
$795.00
|
1 Day Course |