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VeriSM™ Fundamentals
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VeriSM™ Fundamentals: Service Management Introduction
Welcome to the VeriSM™ Fundamentals course, a comprehensive training and certification program designed for both IT and non-IT professionals. This course equips you with the knowledge and tools necessary for effective service management in the digital age. We focus on the VeriSM™ model, which champions agile, integrated, and continuously evolving service management practices.
During this sixteen-hour course, you will dive deep into the VeriSM™ model that emphasizes delivering services aligned with organizational goals and customer values. The model highlights the importance of being responsive to technological and market changes and integrating service management practices throughout the organization.
You will learn about the VeriSM™ management mesh—a framework that helps tailor management practices to meet specific organizational needs.
By completing this course, you will gain the skills to implement robust service management strategies that support and advance your organization in the digital landscape. Whether you are enhancing your IT skills or broadening your expertise in overall service management, the VeriSM™ Fundamentals certification will empower you to lead in adapting service management for the digital age.
VeriSM™ Fundamentals: Service Management Course Objectives
- Understand the VeriSM™ Model: Explore the core principles of the VeriSM™ approach, focusing on value-driven and integrated service management.
- Master the Management Mesh: Discover how to use the VeriSM™ management mesh to customize and apply management practices effectively.
- Develop Responsive Strategies: Learn to create service management strategies that respond swiftly to technological advances and market dynamics.
- Achieve Organizational Alignment: Learn how to align service management practices with organizational goals to drive desired business outcomes.
- Prepare for Digital Transformation: Ready yourself to lead and manage service management functions critical for successful digital transformation.
Prerequsites
- Before enrolling in this course, participants are required to complete a pre-class assignment to ensure a foundational understanding of service management concepts.
Audience
- Graduates and undergraduates seeking to understand a service culture
- Managers interested in leveraging evolving management practices
- Service owners, service managers, process owners, and process managers looking to update their skills and adapt to changing service management paradigms
- Executives responsible for effective service delivery
- IT professionals aiming to grasp the impact of evolving management practices and new technologies on their roles
VeriSM™ Fundamentals: Service Management Outline
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The Service Organization
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Service Culture
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People and Organizational Structure
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The VeriSM™ Model
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Progressive Practices
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Innovative Technologies
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Getting Started with VeriSM™ Fundamentals
PreRequisites
$1375.00
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2 Days Course |